Frequently Asked Questions
GENERAL ENQUIRIES
How do I place an order?
To place an order with Blue Sky Global, simply browse through our website and select your desired product. Add them to your cart, proceed to check out and make payment.
Is the price inclusive of GST?
Yes, all prices are inclusive of Goods and Services Tax.
I cannot find the size of the product I am looking for
All available product sizes are made available on the website. Sizes not available for selection are no longer available for purchase
Can I amend or cancel my order after I have placed it?
Amendments and cancellation are forbidden once order is confirmed and payment has been made.
DELIVERY INFORMATION
What is your shipping rates?
We are using Ninjavan & Singapore Post as our courier service. Complimentary shipping is available with a minimum purchase of SGD 30. Orders below SGD 30 have a shipping fee of $5 per order.
How long will it take for my order to arrive?
Orders from Blue Sky Global will be processed within 1 to 2 business days. Thereafter, Standard shipping will take another 3 to 5 business days.
Do you offer international shipping?
Currently, we only accept orders for delivery within Singapore.
How do I track my order?
After you order is shipped, you will receive a confirmation email with tracking information. You can use the tracking number to monitor the progress of your shipment. Simply visit Track My Item Here where you can enter your tracking number to get real-time updates on the status of your delivery. Kindly note that tracking information may take 1-2 working days to be reflected on the website.
Where will my items be delivered to?
We will be using Ninja Service & SmartPac service by Singpost. It will be a track mailing and items will be delivered to your letter box. A tracking number will be provided to you to track the status of your delivery.
What should I do if my order does not arrive?
If you have not seen a delivery status update of your order after 7 days, please contact our Customer Support for further assistance on the matter.
Can I collect my order at Blue Sky Global's office?
Currently, self-collection is not available.